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Eric Nemchik

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26 results found

  1. Email associated with support cases

    11 votes

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    0 comments  ·  Support (English) » Support Portal  ·  Admin →
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    Added to Ideas Backlog  ·  AdminDocuWare Product Management (Product Owner, DocuWare) responded

    Dear Joao!

    Thank you for your idea. As we are working on a new support portal solution at the moment (release planned mid of 2017), we will also think about to solve that use case too. If you cannot wait, we may can configure a workaround for you. Please get in contact with me directly if you are interested.

    Best Regards,

    Matthias Wieland
    Sr. Director Support EMEA

    Eric Nemchik supported this idea  · 

  2. Update the Forum so that we can search our own questions/responses

    12 votes

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    Added to Ideas Backlog  ·  2 comments  ·  Support (English) » Support Forum  ·  Admin →
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    Eric Nemchik supported this idea  · 

  3. Updates to ticket send email to partner or ticket owner

    5 votes

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    Added to Ideas Backlog  ·  0 comments  ·  Support (English) » Support Portal  ·  Admin →
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    Eric Nemchik supported this idea  · 

  4. Make all of a customer's historical tickets available to existing Partner.

    6 votes

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    0 comments  ·  Support (English) » Support Portal  ·  Admin →
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    Added to Ideas Backlog  ·  AdminDocuWare Product Management (Product Owner, DocuWare) responded

    Dear Jon!

    Thank you for your idea. We have to think about that idea carefully because for some use cases me might run into data security issues which may not allow us to show customers data of historical cases to a new partner.

    But for single instances we are able to make tickets available in the portal. Please contact the support team in order to get access.

    Eric Nemchik supported this idea  · 

  5. Multi-factor login authentication as a security option

    169 votes

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    23 comments  ·  Client (English) » DocuWare Cloud  ·  Admin →
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    Added to Ideas Backlog  ·  AdminDocuWare Product Management (Product Owner, DocuWare) responded

    Of course the security of our users is important to us.
    As you have noticed, this idea still has the same status, but was not declined. That means we evaluate it regularly.

    One reason why we have decided not to add this security feature yet is that we will first change the authentication flow.
    As a first step, we introduced the Identity Service in the DocuWare Cloud with Version 7.3, which allows integration with Azure AD and the use of MFA there.
    The next step is to force users to use SSO only. However, to ensure this, we still need to make some changes in our authentication flow.
    We are also planning to bring these functions to DocuWare On-Premises.
    Afterwards we will evaluate extending the login with DocuWare credentials with MFA/2FA.

    We are constantly striving to improve our products and appreciate your feedback and contribution.

    Eric Nemchik supported this idea  · 

  6. Add Security assertion markup language (SAML) Support

    46 votes

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    6 comments  ·  Configuration (English) » Administration  ·  Admin →
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    Not currently planned  ·  AdminDocuWare Product Management (Product Owner, DocuWare) responded

    Thank you for your idea. We decided to support OpenID Connect, so we are not considering SAML at the moment. If the demand for this topic increases, we might add it to future plans.

    We are planning to implement Single Sign-On with Azure AD in DocuWare Cloud based on Open-ID Connect for the next release of DocuWare

    Eric Nemchik supported this idea  · 
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