Desktop Apps (English)
Please post all ideas that concern DocuWare Desktop Apps (Connect to Outlook, Scan, Import, Printer, Smart Connect, Windows Explorer Client) in this forum.
21 results found
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Automatically update the Desktop Apps
I have many users that don't always notice when they have pending Desktop Apps updates and end up putting in support tickets for issues the update would resolve. Can you provide an option at least for the updates to install automatically?
38 votesThank you for your idea. We added it to our collection of ideas and features and will further investigate it. We currently cannot say exactly when this idea will be implemented. As soon as we have more information we will update its status.
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Backward Compatibility
If you support multiple DW environments, you're bound to get caught in between versions of Cloud. Half your customers on the older version, half on the newer version, and whichever one you're working on will inevitably be the wrong version of Desktop Apps. Wouldn't it be great if the latest version was backward compatible? I think so.
16 votes -
Implement Proxy Configuration for Desktop Apps
Currently, Desktop Apps in general and the LDC especially run into a lot of problems when connecting to DocuWare via a Proxy Server. Please implement some configuration to allow communication over a Proxy server - just settings in a config file would be enough.
10 votes -
Allow formatting of Arithmetic Expressions
Allow newline & tab characters to be included into arithmetic expressions so that they can be human readable.
10 votes -
Allow parallel connections to multiple DocuWare Cloud-Systems within the Local Data Connector.
Currently it is only possible to establish multiple connections between one DocuWare Cloud-Systems und multiple databases. Connecting multiple DocuWare Cloud-Systems with one or more databases in parallel is not possible right now.
8 votesThank you for your idea. Right now we are focusing on other topics, so we are not considering this idea for future releases. If the demand for this topic increases, we might add it to future plans.
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Move the settings location for DocuWare Desktop from the ProgramData to the LocalAppData
In terminal services environments that wipe the ProgramData on a daily basis, it is difficult to work with roaming profiles and have DocuWare desktop apps work efficiently. It would be great if, in the next version perhaps, DocuWare could go back to storing these setting under AppData or another roaming folder so that it is more friendly to terminal services scenarios.
6 votesTerminal servers are configured very differently in different companies. We already made some adjustments to commonly used options.
Which specific problems do you have currently? -
Desktop Apps Port usage modification
Provide the ability to modify the ports that desktop apps are using internally. Currently having issues with 8090 and 8091 being locked by McAfee which requires IT intervention to modify those throughout the enterprise in order to run desktop apps successfully.
If 8090 and 8091 could be modified on install in a similar manner as the individual servers, it would eliminate an enterprise-wide headache.5 votes -
User Sync functionality in DocuWare Cloud
As of now, the User Sync Tool necessitates installation on a server, especially when integrating DocuWare with Azure AD. To enhance flexibility and simplify the process, I suggest implementing a feature that allows User Sync to operate directly from the DocuWare Cloud platform, eliminating the requirement for a separate server installation.
This enhancement could significantly improve the user experience and streamline the implementation process for DocuWare Cloud users.
4 votes -
Version number displayed on the Docuware Desktop app screen
Display Desktop app version number somewhere on the screen so its a point for users to validate after an upgrade
3 votes -
ip address ranges reserved for private use on cloud system.
Docuware Cloud should enable reserve ip address ranges for private use as Azure already do it.
3 votes -
Training Module
Have a Basic Training setting up the software and how to scan. Short cut manual that one can down load and also have a you tube video as well.
2 votes -
DocuWare Cloud Desktop Apps has to support install on AWS EC2 environment.
Currently, Desktop Apps is not supported for AWS EC2 environment.
As our customers, they need to prepare a Client PC for folder monitoring. As a customer's IT policy in their company, a terminal PC that always starts cannot install on company.
They want to have a PC for that in a cloud such as AWS outside the company.2 votes -
Change Log Collector, it should collect all current log files
Currently when I open a support case with DocuWare I am always asked to add log files. I do not always remember where they are. It is troublesome to always have to navigate and select the correct log files.
The Log Collector provided by DocuWare only collects files from DocuWare Desktop Apps. Wouldn't it be possible to collect all logfiles within the last 24 hours?
Sometimes I have issues with Local Data Connector, sometimes I have problems with Auto-Index. I would like to have one way how I can provide all relevant information to DocuWare support.
It would be great…2 votes -
Option to control email notifications generated by Directory User Synchronization
Every time the Directory User Synchronization Desktop App creates a new User it will send an email to the user, requesting the user to set a DocuWare password.
Several problems with the current behavior:
The Tool does not contain any warning that this email is sent to the user.
When using Active Directoy Single Sing On, there is no need for the user to even set this password.
When running a test and a production system, there is no way to know which system the mail is from.
The email is sent in the server operating system language, which generates…2 votes -
I suggest a "reconnect" switch to control that a connection is automatically re-established if it is interrupted
It would be desirable if there was a "reconnect" switch in a future version, which could be used to control that a connection is automatically re-established if it is interrupted - for whatever reason - the Internet line can sometimes fail became. Ideally with a controllable period of time, e.g. to carry out a connection check every 30 or 60 minutes and to restore the standard connection if a connection failure is detected.
1 vote -
Incompatibility with citrix multiple vda
In our company we have implemented Citrix for desktops with multiple servers that are responsible for offering sessions to users in a balanced way. The problem comes from saving the user data in %programdata% and not in the user profile. When the user logs in to another machine or it is regerated, we have to reconnect the desktop apps and configure the folder imports. It is impossible to work this way. The "easy" solution would be to bring the user information to your profile.
1 vote -
Download diganostic data to simplify troubleshooting and support process
Offer a simplified solution to gathering all debug data available on the on premise server.
Currently we need to trawl through various file structures to retrieve the various log files that could relate to an issue whenever we escalate another issue to support.
Would be nice if the Admin tool offered a way to zip up debug files and place them somewhere on the server
1 vote -
Option to only Synchronize users in a Docuware Group.
We don't want all our AD users to be added to DocuWare. There are way too many. Please give us an option in the User Synch Tool to only synch users that are in a DocuWare Group.
1 vote -
Desktop App version report
It would be great to have a reporting tool to see which users/pc's have what version of desktop apps. With DW Cloud getting automatically updated, it would be nice to run that report ad-hoc to see who still needs to get updated.
1 vote -
silent
Would it be possible for you to add, an additional parameter in the installation of the desktop client (the installation path). I found myself stuck at a customer who is under Cytrix. applications are published and install on another drive
1 vote
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