Support (English)

Here you can give us a feedback or add your ideas related to our Support Tools and Services as for the Support Solution Center (FAQ), the Support Portal or for the Support Forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Update links in FAQs

    After the upgrade of your support system- a large majority of links in FAQs/Forum posts no longer work. It would be nice to have the paths restored so that we can find details of information referenced.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Support Forum  ·  Flag idea as inappropriate…  ·  Admin →

    Dear Katie!

    Thank you for your feedback. We are still working on an review of the articles in the FAQ. There are ~2000 articles online, thats why it will take a while to have all up to date again. Thank you for your understanding.

    Viele Grüße / Best regards,

    Matthias Wieland
    Senior Director Support EMEA
    DocuWare Europe GmbH

  2. I suggest you publish all known issues, for your certified techs, DSC's.

    Ex., Failed Upgrade (DW6.8-DW6.12) for a customer where the internal database v1 would not upgrade past DW6.9. DocuWare Support indicated it was a known bug where the v1 db couldn't survive multithreading used by the newer DBUpgrader. I couldn't find it in publication anywhere although DWSupport obviously knew it. And the published upgrade path indicated any upgrade could be direct from DW6.6-DW6.12 w/o caveat!

    This is the kind of thing the certified techs deserve to know and/or be able to research. (The absence of this known info hurts the customer in down-time and impression of unreliability at future upgrade time;…

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Support (English)

Categories

Feedback and Knowledge Base