4 results found
5 votesRyan Holloman shared this idea ·
Thank you for your idea. As we are working on a new support portal solution at the moment (release planned mid of 2017), we will also think about to solve that use case too. If you cannot wait, we may can configure a workaround for you. Please get in contact with me directly if you are interested.
Sr. Director Support EMEA
An error occurred while saving the commentRyan Holloman commented
We have the same issue; client has Desktop Apps Import is installed on server; when job fails the administrator is not notified and jobs begin to build up in the folder. Customer sees this as a major issue with DocuWare (version 6.9) since they import between 1-3 thousand documents every day. If the issue goes unnoticed for for a few days, over the weekend for example, then there could be 3-9 thousand documents which all need to be processed! To our customer that is unreasonable because these documents are related to a retail process and must be available at any time, but if they are waiting to be imported, then they are irretrievable within DocuWare.
To answer on #3 from DocuWare Product Management's question:
An example of an error which may cause the import to fail is the application tries to import the file before it has finished being copied into the import folder. In our configuration we are using document identification which does not provide a way to increase the amount of time import waits before attempting.
Furthermore, couldn't the import module simple move the failed document to a triage folder so that it can continue processing other documents? This would provide a way to handle the problem which caused document to fail but could allow the import to continue working on other documents without causing a huge back-up of pending documents.