Desktop Apps (English)

Please post all ideas that concern DocuWare Desktop Apps (Connect to Outlook, Scan, Import, Printer, Smart Connect, Windows Explorer Client) in this forum.

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  1. Allow the ability to select mulitple pages from the viewer and e-mail them together

    If we have several pages within a document, but only 3 of the pages need to be e-mailed to someone, you have to copy the document to the basket, un staple it, select only the pages you need and then it still puts them as individual pages in the e-mail. Adding the option to select multiple pages from the viewer and send would save several steps. Right now it only gives you the option to send the entire document

    61 votes

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    Added to Ideas Backlog  ·  1 comment  ·  E-Mail  ·  Flag idea as inappropriate…  ·  Admin →
  2. Implement an import jobs failure notification feature

    Sometimes import jobs fail, particularly in a server environment where there is no way of knowing that they aren't running properly without hearing from a customer or explicitly checking on the jobs. Therefore, there might be times where documents aren't being imported for a much longer time than we would otherwise know. If there was some sort of notification that can be sent to an assigned email whenever an import job fails, it'd make it much more efficient with regards to troubleshooting that issue much nearer to the initial time of failure as opposed to down the line.

    45 votes

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    Added to Ideas Backlog  ·  5 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow Import configurations to monitor not only folders but also webbaskets

    This used to be functionality in Active Import. That allowed for building complex multi-step import configurations.

    29 votes

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    Added to Ideas Backlog  ·  2 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  4. Give more print setting functionality to DocuWare Printer

    DocuWare Printer prints in color by default. Many occasions a black print would be much better and also less costly in file size. Give us an option to control the color options in the default printer settings. We are having quality issues with DocuWare Printer compared to the old TiffMaker. We are also running into file size issues because documents are printing in color and they are too large to email if we want to distribute outside of DocuWare.

    29 votes

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    Added to Ideas Backlog  ·  3 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Split filename during import

    A very handy feature to have would be able to split a filename into different index fields during import.

    This feature already exists when reading content off a page as the "Cut out text" feature so I suggest adding when selecting the filename. I've run across import projects where there's a very structured file name (i.e. index1index2index3.PDF) and have the ability to split the filename into index fields would be very useful.

    28 votes

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    Added to Ideas Backlog  ·  1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Import jobs keep going or autorestart after failure

    Whenever an import job fails for whatever reason, that job stops importing altogether and you have to manually go in there and restart the failed job. This is not ideal as I am not always able to connect with the customer right away to restart the jobs, so there might be a time period where users are not getting any documents imported. It would be great if the import job didn't stop when it failed and maybe somehow could send an email notification to the admin but still kept going. Or autorestart after a certain period, whatever makes the most…

    27 votes

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    Added to Ideas Backlog  ·  3 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have SmartConnect recognize apps by screen-scraping.

    So many applications, especially the web-based packages that are so prevalent these days, don't change their window name as the user navigates through them. This is reducing the effectiveness of SmartConnect because it's growing more and more unable to recognize where/when to place buttons. If we could include a hot zone that it would look at, much like it does when auto-populating index fields, to help it decide when/where to show buttons that would maintain SmartConnects forward-compatibility.

    27 votes

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    2 comments  ·  Smart Connect  ·  Flag idea as inappropriate…  ·  Admin →
  8. Automatically update the Desktop Apps

    I have many users that don't always notice when they have pending Desktop Apps updates and end up putting in support tickets for issues the update would resolve. Can you provide an option at least for the updates to install automatically?

    25 votes

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    4 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  9. Connect to Outlook: Process Downloaded Attachments through an Import Configuration

    Often "standardised" documents are received in an email inbox. currently there is no seamless method to run these documents through a pre-configured import configuration to identify, split and autoindex the document. Currently Emails, Attachments and/or Emails+Attachments can only be stored in a Tray or Cabinet, thus missing the processing advantage.

    18 votes

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    1 comment  ·  E-Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,
    thank you very much for your input. We are going to discuss and evaluate this idea.

    Right now – even if it is not seamless – you can already use the DocuWare Import functionality if you drag and drop Attachments/E-Mails to an Import folder or use the “Store As” function from Outlook.

  10. schedule import jobs

    Allow us to schedule DocuWare Import jobs. I have customers who need import across a VPN only at night. Previously they were using the scheduling features of Active Import to do this, but DW Import does not have this feature.

    17 votes

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    Added to Ideas Backlog  ·  0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Process incoming documents from Connect To Mail with DocuWare Import

    Our customer want split attached documents from e-mails automatically, they are testing both Connect To Mail and DocuWare Import, however, there is no way to process incoming documents from Connect To Mail with DocuWare Import.

    As I see, a natural way to perform this is adding Document Trays like sources of an Import Configuration, another way is enabling DocuWare Import Configurations into Connect To Mail storing options.

    Would be great have not to wait for next versión for this improvement, a hotfix would be great.

    15 votes

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    Added to Ideas Backlog  ·  1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Enhance "document splitting" in DW Import to allow splitting on multiple readoutareas when 1 "OR" the other changes, not just "AND"

    I would like to be able to split a report based on multiple pieces of data, when either 1 or the other changes. For example, a document containing a batch or "purchase orders from the customer" that is sorted by "customer #" and then "customer purchase order". A customer may have sent in multiple POs in the batch. It is always possible that 2 different customers could send in the same purchase order number in the same batch.

    14 votes

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    Added to Ideas Backlog  ·  0 comments  ·  Splitting  ·  Flag idea as inappropriate…  ·  Admin →
  13. DocuWare Import Service Needs Error Notification Capability

    The DocuWare Import Service desperately needs some kind of email notification to alert administrators when documents are not going into the system. I have been having an issue lately (I am working with support on this) where documents coming in through the import service are erroring out with a 401 error. I have no way to know this is happening without manually checking the import history or my users telling me there is something missing. Admins need some way to know there are issues so they can be resolved in a timely manner. Unresolved issues lead to users losing confidence…

    13 votes

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    1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow to search across cabinets with Smart Connect

    At the moment smart search is restricted to search in a single cabinet. Being the cabinet you select when you configure smart search. For us it would be great to press the Docuware button and to be able to search across multiple cabinets.

    11 votes

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    Added to Ideas Backlog  ·  2 comments  ·  Smart Connect  ·  Flag idea as inappropriate…  ·  Admin →
  15. Connect 2 Outlook - Ability to open search in Outlook client instead of Outlook

    When using a search in Connect 2 Outlook, the list is opened in Outlook. If many results are shown, and the customer wants a better overview it could be nice to be able to open the search directly in the DocuWare Client so you have the viewer ability and a better overview.

    8 votes

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    2 comments  ·  E-Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. Failed Import Jobs to Document Tray - Nonsense!

    In DocuWare 6.8 when I use the IMPORT component of Desktop Apps to run an 1000+ file import from a specified source directory, I don't have to worry if the entire job fails because they go to a subdirectory within my source directory named "Failed" by default. Therefore, it is easy to rerun that job. However, in DocuWare 6.9, failed job files by default go to a document tray. The absolute worst place to manage 1000s of files. WHY! Please either make it so you can select a document tray as a source for the import job, or bring back…

    8 votes

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    Added to Ideas Backlog  ·  1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  17. allow the SmartConnect button to be bound to an anchor

    The readout areas can be bound to an anchor, but the SmartConnect button itself can't so I have various SmartConnect configurations for a browser-based application in which the button will wander around a bit depending upon which browser the user is using, their screen resolution, and their zoom settings to the point where SmartConnect is actually unusable in a number of situations because the button is obscuring other things.

    8 votes

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    2 comments  ·  Smart Connect  ·  Flag idea as inappropriate…  ·  Admin →
  18. Connect to Outlook: Able to Attach a Document from a Quick Search to an Email Reply

    Situation: You have an email from which you need to reply to and attach a Document From DocuWare.

    Suggestion: Rather than having to either download it or send it as a new document via the Quick Search, you should be able to pick the document and attach it directly to a specific email as an attachment. It would make it more efficient for people who use C2O and Outlook exclusively.

    8 votes

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    Added to Ideas Backlog  ·  0 comments  ·  E-Mail  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add an "Attach from DocuWare" button to the Outlook Ribbon

    In Connect to Outlook, there is no way to search for a document when replying to an e-mail. For example: If I receive an e-mail from a customer requesting a copy of their contract. I click “reply” to this e-mail but the only way to attach the contract is to have a Windows Explorer search tree establish. However, using the Windows Explorer tree view is dependent on me knowing exactly where the contract is located in the folder structure, or which version of the contract is the correct one.

    If I don’t know exactly where to find it in the…

    7 votes

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    Added to Ideas Backlog  ·  1 comment  ·  E-Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow multiple attachements in an E-Mail to be stored as seperate documents

    When storing an E-Mail using CONNECT to Outlook, if the E-Mail has multiple attachments each attachment should be able to be stored as a separate document with a specific document type. Connect to outlook does not allow for this.

    7 votes

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    Added to Ideas Backlog  ·  0 comments  ·  E-Mail  ·  Flag idea as inappropriate…  ·  Admin →
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