Smart Connect over RDP and Citrix
Currently using Smart Connect locally to capture data through RDP or Citrix is not supported. It would be a great help if at least the OCR technology was supported for it. I ran into an issue today where Smart Connect would not read text out of text boxes within Windows applications, including the admin tool login screen for example. Some customers use certain applications through RDP or citrix and would rather run desktop locally since sharing the DocuWare Printer driver isn't supported through citrix and import folders would have to be on the citrix server as well, or they would need to allocate double the amount of licenses for desktop users.
The technology used for Smart Connect is not working with RDP or Citrix. Only local displayed windows can be used.