Desktop Apps (English)

Please post all ideas that concern DocuWare Desktop Apps (Connect to Outlook, Scan, Import, Printer, Smart Connect, Windows Explorer Client) in this forum.

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  1. Implement an import jobs failure notification feature

    Sometimes import jobs fail, particularly in a server environment where there is no way of knowing that they aren't running properly without hearing from a customer or explicitly checking on the jobs. Therefore, there might be times where documents aren't being imported for a much longer time than we would otherwise know. If there was some sort of notification that can be sent to an assigned email whenever an import job fails, it'd make it much more efficient with regards to troubleshooting that issue much nearer to the initial time of failure as opposed to down the line.

    45 votes

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    Added to Ideas Backlog  ·  5 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow Import configurations to monitor not only folders but also webbaskets

    This used to be functionality in Active Import. That allowed for building complex multi-step import configurations.

    29 votes

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    Added to Ideas Backlog  ·  2 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Split filename during import

    A very handy feature to have would be able to split a filename into different index fields during import.

    This feature already exists when reading content off a page as the "Cut out text" feature so I suggest adding when selecting the filename. I've run across import projects where there's a very structured file name (i.e. index1index2index3.PDF) and have the ability to split the filename into index fields would be very useful.

    28 votes

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    Added to Ideas Backlog  ·  1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  4. Import jobs keep going or autorestart after failure

    Whenever an import job fails for whatever reason, that job stops importing altogether and you have to manually go in there and restart the failed job. This is not ideal as I am not always able to connect with the customer right away to restart the jobs, so there might be a time period where users are not getting any documents imported. It would be great if the import job didn't stop when it failed and maybe somehow could send an email notification to the admin but still kept going. Or autorestart after a certain period, whatever makes the most…

    27 votes

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    Added to Ideas Backlog  ·  3 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  5. schedule import jobs

    Allow us to schedule DocuWare Import jobs. I have customers who need import across a VPN only at night. Previously they were using the scheduling features of Active Import to do this, but DW Import does not have this feature.

    17 votes

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    Added to Ideas Backlog  ·  0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Process incoming documents from Connect To Mail with DocuWare Import

    Our customer want split attached documents from e-mails automatically, they are testing both Connect To Mail and DocuWare Import, however, there is no way to process incoming documents from Connect To Mail with DocuWare Import.

    As I see, a natural way to perform this is adding Document Trays like sources of an Import Configuration, another way is enabling DocuWare Import Configurations into Connect To Mail storing options.

    Would be great have not to wait for next versión for this improvement, a hotfix would be great.

    15 votes

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    Added to Ideas Backlog  ·  1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  7. DocuWare Import Service Needs Error Notification Capability

    The DocuWare Import Service desperately needs some kind of email notification to alert administrators when documents are not going into the system. I have been having an issue lately (I am working with support on this) where documents coming in through the import service are erroring out with a 401 error. I have no way to know this is happening without manually checking the import history or my users telling me there is something missing. Admins need some way to know there are issues so they can be resolved in a timely manner. Unresolved issues lead to users losing confidence…

    13 votes

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    1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Connect To Office App

    How about a Connect To Office App, this app would be like the old Office add in and work similar to how Connect To Outlook does.

    This could work alongside WEC rather than replace it. A lot of companies miss the old add in and the WEC although good can be a longer method of storing for the customer.

    10 votes

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    1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Specify Destination for failed identification

    I should be able to tell an Import folder what Document Tray to use if an import fails. This would allow failed jobs to go to a document tray used by multiple people, where they could be taken care of at a greater speed.

    8 votes

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    1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  10. Failed Import Jobs to Document Tray - Nonsense!

    In DocuWare 6.8 when I use the IMPORT component of Desktop Apps to run an 1000+ file import from a specified source directory, I don't have to worry if the entire job fails because they go to a subdirectory within my source directory named "Failed" by default. Therefore, it is easy to rerun that job. However, in DocuWare 6.9, failed job files by default go to a document tray. The absolute worst place to manage 1000s of files. WHY! Please either make it so you can select a document tray as a source for the import job, or bring back…

    8 votes

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    Added to Ideas Backlog  ·  1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  11. allow user to select a splitting character for Document Processing configuration

    When trying to fill a keyword index value, we currently need to create as many areas as values that we want to read. It would be nice to draw one single area, and then specify "splitting character is a blank, or a \n, or a hyphen" or whatever.
    What would be even nicer would be to select if the string split should occur before or after this character :
    If my string is B123456789B123456790B123456791, splitting character would be "B", but i'd like to keep it in splitted string values.

    Best regards,

    François Tassy

    6 votes

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    0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Certificates not installed locally. Centralized installation

    It is normal for company certificates to be installed centrally, not locally.
    It is essential that DocuWare be able to use these centralized certificates, for example "RedTrust" https://redtrust.com/
    It is not always possible to use a locally installed certificate.

    5 votes

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    0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  13. Desktop Apps Export, import jobs

    Provide a means of exporting import jobs configs created in Docuware Apps.

    5 votes

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    Not currently planned  ·  0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Regular Expressions for Processing Data in Import Configurations

    It would be very nice to be able to use a regular expression when cutting out text in readout areas while assigning to index fields. The current options are very limited, and present some problems in processing.

    The exact issue is discussed in this forum post: https://www.docuware.com/forum/english-forums/docuware-questions-about-usage-and-configuration/name-parsing-import-configurations

    4 votes

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    0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Give us the option to ignore embedded PDF textshots

    Occasionally we might come across PDF documents that have embedded textshot information that is incorrect or incomplete eg, when a document is OCR'd at an MFP or printed from Crystal Reports to DocuWare Printer. OCR will always be skipped in this case. We should have the option in the import/printer configurations to OCR the document and generate a textshot even if the PDF already contains one.

    4 votes

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    0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Automatically redact zone on document when importing a document.

    In some cases a customer would like to automatically redact a zone on a group of documents during the import. This could very easily be an option in the Barcode & Forms Module.

    4 votes

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    Not currently planned  ·  0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  17. Create a cleanup tool which will allow the user to clean up documents which are stuck in pending

    Create a "Clean Up" tool which will allow the user to clean up the client machines for those documents that get "stuck" in processing. Much like cleaning up cache, we need to clean up pending documents that are stuck, restart services, and restart automatically. A tool would make this easier for the user to do this from their own desktop.

    4 votes

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    0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  18. Being able to ATTACH document with import. Imoprt is half done without this option

    Being able to ATTACH document with import. Imoprt is half done without this option
    It,s a absolute must have for compagnies to automaticly store data or attach data to existing files in an archive.

    3 votes

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    4 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Know if a document is signed with a certificate

    It is important that from the viewer there was an indicative mark or from the "document processing" template a field of the filing cabinet could be indicated that would take a value depending on the result of the signature.
    In version 5.1, there was a mark in the viewer that indicated if a document was signed with a certificate.

    2 votes

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    0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
  20. I suggest that you add a search option in the Desktop apps program.

    Have the ability to search in the Import jobs within Desktop Apps. We have many locations with multiple different import jobs. Trying to find the import job that you need to change takes a lot of time scrolling though them.

    2 votes

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    0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
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