Desktop Apps (English)

Please post all ideas that concern DocuWare Desktop Apps (Connect to Outlook, Scan, Import, Printer, Smart Connect, Windows Explorer Client) in this forum.

How can we improve the DocuWare Desktop Apps?

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  1. With DW Printer, we lost the capacity to add a back printing (exist with tiffmaker)

    In tiffmaker, it was possible to add a back printing on every page.
    We lost this functionnality in the dw printer model or dw import.

    7 votes
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      1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
    • dwcontrol file - control order of clipping for multiple file imports in same dwcontrol file

      It will be very helpful to be able to control or set the order that files are clipped together when importing multiple files using dwcontrol. Like when an expense report and receipts are brought in all at once, the expense report should be the first document in the stack.

      4 votes
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        0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
      • Add ability to configure number of concurrent documents imported via Desktop Import.

        In version 6.7 the number of documents to be processed simultaneously can only be set to 5 or unlimited. This is the "<add key="HotfolderSchedulingStrategy" value="Unlimited"/>" setting in the DocuWare.DesktopService.exe.config file.

        I propose that this be changed to allow for a number of be utilized, providing better control of performance.

        3 votes
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          1 comment  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
        • Storing E-mails the "Old Way"

          Some organizations receive a very low volume of e-mails that may have very large attachments, like CAD drawings. They cannot yet justify adding the Connect to Outlook module. Using the full Active Import module, they can setup a job to pull e-mails from a folder in Outlook, index them, and store them in the correct file cabinet. You are also able you store the attachments separately as a new document.

          The other side is when the Exchange Server is becoming overloaded and e-mails need to be moved into a file cabinet. Using this method with Active Import allows the user…

          3 votes
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            1 comment  ·  E-Mail  ·  Flag idea as inappropriate…  ·  Admin →
            Declined  ·  Mario Schwarz responded

            For this use case Connect to Mail would be the right module for you.

          • Improve the performance of the web scan desktop app. It is a very sluggish and time consuming process.

            Web scanning is a very time consuming method of scanning. It could only realistically be used for one or two pages at a time and it is very slow even at that.
            If there is a way to improve performance, it needs to be done. Almost any other product on the market is faster than this.

            2 votes
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              1 comment  ·  Scanning  ·  Flag idea as inappropriate…  ·  Admin →
            • Import tool on server

              The old import tool on the server worked better than the newer version. With new import there seems to be more spam on the server level, and you have to scroll up and down to see what has stopped. Would like import tool on the server level to be "snazzier" for importing jobs on the server level, just like the older version.

              2 votes
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                0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
              • Page Down

                Allow users to use the Page Up and Page Down keys within a document.

                2 votes
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                  Declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Green Cards

                  Allow the process of scanning green cards (returned from certified mail) without receiving an error of "paper jam".

                  2 votes
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                    0 comments  ·  Scanning  ·  Flag idea as inappropriate…  ·  Admin →
                    Declined  ·  Mario Schwarz responded

                    Thank you for your post. Unfortunatley this more sounds like a faulty behavior of your scanner and if it was a problem of i.e. DocuWare Scan this needs to be clarified in greater detail through a proper support case invloving your DocuWare partner.

                  • color QR CODES

                    USE COLORED QR CODES WHEN SCANNING AND SORTING MASS SCAN JOBS

                    1 vote
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                      0 comments  ·  Scanning  ·  Flag idea as inappropriate…  ·  Admin →

                      QR codes in general are specified as black and white only. Due to the error handling inside the QR specification they can mostly also recognized if parts of the QR code are colored. If this is not working with your documents you maybe have to change your scan settings to have a proper contrast between the white space and the colored dots. See https://en.wikipedia.org/wiki/QR_code for more information.

                    • Drag and Drop from Outlook to DocuWAre

                      The ability to drag and drop emails directly into DocuWare would help simplify storing of emails.

                      1 vote
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                        0 comments  ·  E-Mail  ·  Flag idea as inappropriate…  ·  Admin →
                      • "Unspecified Error" Pop-Up Should Automatically Stop Scanning

                        An error that frequently occurs with DW while scanning pops up a dialogue box that reads: "An unspecified error has occurred. Please refer to the logging for further details." The dangerous part about this error is that pages will still be going through the scanner normally; yet they will not actually be scanned into DW after the error message pop-up. This results in me having to manually stop the scanning process, find where DW left off in the document, and restart the process from there. The risk of losing multiple pages of a document would be eliminated if scanning was…

                        1 vote
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                          0 comments  ·  Scanning  ·  Flag idea as inappropriate…  ·  Admin →
                        • Correct page formatting when printing a web page through DW Printer

                          When trying to print a web page to DW Printer through a web browser, we get different results depending on the browser that was used to print from.

                          Attaching a word document with screenshots illustrating the results of a DW Print job printed through Internet Explorer (where the text was garbled) and Fire Fox (where the text appeared normally). We were advised that the rendering is done by the browser, and not the DW Printer.

                          Can the print results be more consistent, regardless of the browser that is rendering?

                          1 vote
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                            0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              Declined  ·  0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add Pages

                              When I scan 47 pages I then split the documents according to the way the need to be done. Once I have split the documents accordingly I might need to add a page but the +add pages is grayed out so I can't add pages. Shouldn't matter how you scanned the original document should be able to add pages to any split document. I was able to do this before the new upgrade of docuware. Thanks

                              1 vote
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                                0 comments  ·  Scanning  ·  Flag idea as inappropriate…  ·  Admin →
                              • Auto clip reports through Docuware Printer

                                My customer has a report that prints out as 15 separate documents. They would like to have it auto stapled or clipped before storing into a cabinet.

                                1 vote
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                                  0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
                                • DocuWare Scanner needs threshold adjustment for Skip Blank Pages

                                  The scanner driver has an adjustment for the threshold of the Skip Blank Page setting. The Web Scan scanner interface does not. If you want to use the threshold you must open the scan dialog each time. It would be handy if the threshold setting could be part of the scan configuration.

                                  1 vote
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                                    0 comments  ·  Scanning  ·  Flag idea as inappropriate…  ·  Admin →
                                  • How do you delete duplicate invoices due to importing issues linking different invoices to information stored?.

                                    How do you delete duplicate invoices due to importing issues linking different invoices to invoice information stored.

                                    1 vote
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                                      0 comments  ·  Importing  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make Thumbnails in Scanning optional

                                      Right now the Scan Desktop App makes a thumbnail for each page for a scan project. If you have a 100-page document to scan, it just slows everything down and makes the app unusable. You only need to keep the first page as a thumbnail.

                                      1 vote
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                                        0 comments  ·  Scanning  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Smart Connect over RDP and Citrix

                                        Currently using Smart Connect locally to capture data through RDP or Citrix is not supported. It would be a great help if at least the OCR technology was supported for it. I ran into an issue today where Smart Connect would not read text out of text boxes within Windows applications, including the admin tool login screen for example. Some customers use certain applications through RDP or citrix and would rather run desktop locally since sharing the DocuWare Printer driver isn't supported through citrix and import folders would have to be on the citrix server as well, or they would…

                                        1 vote
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                                          0 comments  ·  Smart Connect  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Index enhancement in Docuware Import

                                          Now, since you have database connections available to Desktop Apps (for cloud only in 6.10, but can be expanded to on-premise), the Index Enhancement feature can be returned to Import Jobs - same way it was available in old Active Import.

                                          1 vote
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                                            0 comments  ·  Indexing  ·  Flag idea as inappropriate…  ·  Admin →
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