2 results found

1. Allow Applications to be installed or updated with a service account

   In situations where users do not have administrator access to their desktops it would be nice to be able to specify a service account that could be used to install applications or plugins. The new upgrade feature is great, but would not work if the users don't have admin access.

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   2 comments  ·  System  ·  Delete…  ·  Admin →
   Completed  ·  AdminDocuWare Product Management (Product Owner, DocuWare) responded

   Thank you for your contribution. Your idea is now available.

2. Create GUI For Enabling Desktop Logging

   When on phone support with Docuware technicians often need to enable logging for the Desktop Apps. Some technicians are faster than others but takes around 10-20 minutes as the technician does a backup and changes the many.config files in notepad necessary to enable logging. Additionally they fight with UAC which protects files in Program Files. Additional time is then taken to revert the desktop apps to not log. It's very time consuming for the technician and customer for something that could be as simple as checking some boxes and specifying a path in a GUI. Please consider adding this functionality to the desktop apps.

   When on phone support with Docuware technicians often need to enable logging for the Desktop Apps. Some technicians are faster than others but takes around 10-20 minutes as the technician does a backup and changes the many.config files in notepad necessary to enable logging. Additionally they fight with UAC which protects files in Program Files. Additional time is then taken to revert the desktop apps to not log. It's very time consuming for the technician and customer for something that could be as simple as checking some boxes and specifying a path in a GUI. Please consider adding this functionality… more

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   0 comments  ·  System  ·  Delete…  ·  Admin →
   Completed  ·  AdminDocuWare Product Management (Product Owner, DocuWare) responded

   There is already a tool called Log Collector, which will remove the hassle from editing several files.