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6 results found

  1. Improve customer support

    We have found support with Docuware to be just terrible. It would be nice if you made a serious attempt to improve support in the US. We have been working with our rep to get some module test licenses for several months now with no luck. The support ticketing system seems as if it has been designed to be as inconvenient as possible.

    There seems to be a giant disconnect between Docuware headquarters and the US customers

    5 votes

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    1 comment  ·  Admin →
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  2. Can you please make it easier to create a support ticket?

    It is difficult to get the icon to appear that allows a user to create a support ticket. It seems that the option to create a support ticket should be readily available on the support page.

    5 votes

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    Declined  ·  1 comment  ·  Support Services  ·  Admin →
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  3. Make it easier to contact support - this is ridiculous

    HELP.

    I Can't contact your support becuase you near enough make that impossible. A simple link to ask a question would be great.

    2 votes

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    0 comments  ·  Support Portal  ·  Admin →
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  4. during the update 7.2 to 7.5 i am unable to update the its shown the following error

    Please help me how can i resolve the mention issue and update the system from 7.2 to 7.6

    1 vote

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    1 comment  ·  Support Solution Center  ·  Admin →
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  5. Sharing files via URL without DW Account?

    I am working with a client who currently has Docuware. They do a lot of file sharing and certain files are too large to share via attachment. What is the best method to sharing documents via URL within Docuware to people who do not have a DW login?

    1 vote

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    1 comment  ·  Admin →
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  6. Visor de Docuware Web

    el visor de la versión 6.7 demora al visualizar una imagen, como me pueden ayudar?

    la rueda azul aparece mas de 13 segundos.

    1 vote

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    0 comments  ·  Support Services  ·  Admin →
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    Declined  ·  AdminDocuWare Product Management (Product Owner, DocuWare) responded

    Dear Sir or Madam!

    This uservoice forum was created to collect and share product ideas or especially in this forum ideas around our support services.

    To ask questions or report problems please use our Support Forum at https://forum.docuware.com or Support Portal at https://support.docuware.com

    Your described behavior can have different reasons. It looks like there is a problem with the text recognition or text highlighting on this document. If it is not related to any specific document or happens very spradically you may decide to contact us using the general support resources mentioned above.

    Thank you for your understanding.

    With Best Regards,

    Matthias Wieland
    Senior Director Customer Support EMEA
    DocuWare Europe GmbH

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