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Please post all ideas that concern DocuWare Desktop Apps (Connect to Outlook, Scan, Import, Printer, Smart Connect, Windows Explorer Client) in this forum.

How can we improve the DocuWare Desktop Apps?

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154 results found

  1. Change where the SID is stored for Desktop Apps when using the Cloud version

    Would it be possible to change the “secure” user folder area that contains the SID folders from %programdata%\Docuware\Desktop\Secure and move that into a user area maybe under %appdata%\Roaming? The reason to do this is because the user data ends up being placed outside of areas that can be virtualized, leading to the docuware software not retaining the connection when utilizing fresh desktops.

    1 vote
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  2. Incompatibility with citrix multiple vda

    In our company we have implemented Citrix for desktops with multiple servers that are responsible for offering sessions to users in a balanced way. The problem comes from saving the user data in %programdata% and not in the user profile. When the user logs in to another machine or it is regerated, we have to reconnect the desktop apps and configure the folder imports. It is impossible to work this way. The "easy" solution would be to bring the user information to your profile.

    1 vote
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  3. edit&send : upload files when they are closed

    If you open multiple Excel files (stored in a file cabinet) through the edit option in the viewer they are updated in DocuWare only when you close excel app but not when you close the file. We often lose data. It would also be interresting to upload the files not only when we close the app but also when we save changes just like when the file is in the document tray.

    1 vote
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  4. Download diganostic data to simplify troubleshooting and support process

    Offer a simplified solution to gathering all debug data available on the on premise server.

    Currently we need to trawl through various file structures to retrieve the various log files that could relate to an issue whenever we escalate another issue to support.

    Would be nice if the Admin tool offered a way to zip up debug files and place them somewhere on the server

    1 vote
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  5. DocuWare Desktop Needs To Store Information On When A Folder Configuration With An Interval Set Runs

    The Document Processing Folder/Import configuration can be configured to run at a regular interval. Although, to set the time for it to run, one must run it for the first time when it is supposed to run for it to be scheduled to run. Unfortunately, DocuWare Desktop cannot record the time it last ran.

    As a result, if DocuWare has to be restarted it has no way to know when to run. Therefore, since the job is active, it runs, which disrupts the schedule. SInce the Interval can be set, DocuWare Desktop should be able to honor the Interval when…

    1 vote
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  6. Provide some Error messages on the Desktop Uploading.

    It's come to my attention that if you are pointing a connection to a local folder to upload into a DW instance. If the agent stops there doesn't appear to be any error messages either pop up in the app or via the windows notification pane. (the app is installed on a Server OS is this make any difference) this means as a user we have no idea as to why something has failed. it would be very useful to see a message of be able to be pointed to a log perhaps to see the messages as try and…

    1 vote
    0 comments  ·  Importing  ·  Admin →
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  7. Add a way to simulate a time-out in a "Wait For" activity (for demo purposes)

    Add a way to simulate a time-out in a "Wait For" activity (for demo purposes) to show a customer how a "time-out" email will look.

    1 vote
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  8. DocuWare workflow email service can't send document with correct time stamp annotation

    Time stamp is shown with local time correctly when user opens documents from DocuWare web client. However if the document is sent by Workflow email service, recipients will receive an incorrect time stamp document.
    Please enhance DocuWare workflow to allow email service able to cater the time zone setting.

    1 vote
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  9. Replace individual characters in Barcode recognition

    When defining the indexing of documents in a processing configuration it can happen that e.g. a barcode is recognized with parenthesis as in (12)3456, but it would be necessary to remove these parenthesis. Currently, it is only possible to replace the entire value and not individual characters. A little extension to replace "(" by a space, remove it, or include regex functionalities would be very useful. Similarly, this applies to reading out text fields and removing hyphens in numbers, etc.

    1 vote
    0 comments  ·  Indexing  ·  Admin →
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  10. Option to only Synchronize users in a Docuware Group.

    We don't want all our AD users to be added to DocuWare. There are way too many. Please give us an option in the User Synch Tool to only synch users that are in a DocuWare Group.

    1 vote
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  11. program pages that should auto-delete

    We have documents that we scan in and many of them have terms and conditions written on the back. My idea is to be able to program certain pages to auto delete upon scanning. You could even have an auto deleted pages tab inside the desktop app that way one could review the auto deleted pages and make the decision to either A. add it back to the document, or B. permanently delete it.

    1 vote
    1 comment  ·  Importing  ·  Admin →
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  12. Make the Scan/Cancel button green on scan and gold on cancel

    some time the scan/cancel button can be confusing or pressed to quickly and accidently be pressed while scanning. so I thought it would be nice to change the color when it switches back to scan as a green tab....

    1 vote
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  13. Add resizing sidebar with variables in Workflow Designer

    1 vote
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  14. Import User Interface needs to be possible to sort by folder or taget, etc.

    The UI of Import only displays about 8 jobs in the overview depending on screen resolution. Especially in installations with many users you might have 200+ import jobs running to monitor scan folders for the users for example. The interface seems very slow to load and that makes the handling of a larger number of jobs very cumbersome. It would be good to be able to sort the jobs in the overview by various different criteria in a table view.

    1 vote
    0 comments  ·  Importing  ·  Admin →
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  15. Allow for default import configuration or clear the import configuration after scanning to ensure correct import configuration

    Allow for default import configuration, or clear the import configuration after scanning. We have multiple people using the same computer to scan in files. Often the people do not check the import configuration before scanning and documents go into the wrong folders.

    1 vote
    0 comments  ·  Scanning  ·  Admin →
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  16. Be able to control the body of an email with the Edit and Send application.

    Have the ability to control the default text in the body of an email with the Edit and Send application.

    1 vote
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  17. Desktop App version report

    It would be great to have a reporting tool to see which users/pc's have what version of desktop apps. With DW Cloud getting automatically updated, it would be nice to run that report ad-hoc to see who still needs to get updated.

    1 vote
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  18. Shortcut to Desktop Apps selectable

    After every update of the DocuWare Desktop Apps there is a new shortcut for the Desktop Apps. It is not selectable if this shortcut should be created or not after each setup or update. Sometime there is no need for a shortcut to the Desktop Apps in general. Or at least not for the desktop apps themselves, but for the designer or the administration.

    1 vote
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  19. Allow naming of documents prior to scanning process

    Manually naming each specific document prior to scanning each individual document into the document tray. Much more convenient to locate files if they have already been named. Currently it looks as if you will have to "rename" each document AFTER the scanning process is complete.

    1 vote
    0 comments  ·  Scanning  ·  Admin →
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  20. Add a color dropout option

    Color dropout option for red, green, blue – Client is currently having trouble sometimes when scanning documents on colored paper even when scan configuration options are set to use greyscale

    1 vote
    0 comments  ·  Scanning  ·  Admin →
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