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Markus Strohmeyer

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  1. 225 votes

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  2. 38 votes

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  3. 8 votes

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  4. 22 votes

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    Markus Strohmeyer commented  · 

    Email, die aus dem Workflow heraus versendet werden haben alle den Absender:

    "DocuWare Notification" WebAdmin@docuware.com im Auftrag von DocuWare

    Es gibt keine Möglichkeit den Absender zu ändern in z.B.
    "Buchhaltung Firma XY" buchhaltung@testfirma.de

    Dies hat gleich mehrere Nachteile:

    1. Der Empfänger der Email erkennt nicht die jeweilige Firma als Absender. Er denkt: Was ist das denn jetzt - .... SPAM...weg damit.

    2. Eine Antwort an eine evtl. zuständige Emailadresse z.B. buchhaltung@kundenfirma.de existiert nicht und der Kunde antwortet im Fall einer Rückfrage an webadmin@docuware.de

    3. Sollten mehrere Partnerfirmen des Kunden DocuWare einsetzen und damit Ihre Rechnungen versenden, erhält der Kunde aber immer die Mails von Webadmin@docuware.de

    Hier fehlt die wichtige Konfigurationsmöglichkeit für einen Emailabsender.

    Es ist technisch möglich den "Text des Absender" und eine Antwortadresse zu hinterlegen ohne das der Absender tatsächlich die Antwort Adresse sein muss. -OHNE, das man als SPAM eingestuft wird."

    Die Erweiterung der Konfigurationsmöglichkeit innerhalb des Workflow-Managers würde die Einsatzmöglichkeiten optimieren und gleichzeitig eine weitere Verarbeitung von solchen Emails ermöglichen (z.b. Eine Absender Regel in Outlook)

    Aber am wichtigsten ist, dass die Emailempfänger das richtige Unternehmen als Absender der Rechnung erkennen und nicht DocuWare.

    Markus Strohmeyer supported this idea  · 
  5. 102 votes

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  6. 283 votes

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  7. 28 votes

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