Desktop Apps (English)
Please post all ideas that concern DocuWare Desktop Apps (Connect to Outlook, Scan, Import, Printer, Smart Connect, Windows Explorer Client) in this forum.
27 results found
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i need help with the sstem. Its running super slow and not uploading certain files...
Admin assistant
1 voteThis is not a uservoicerequest but a support request.
Please contact DocuWare support or find more information at https://start.docuware.com/de/user-support -
How can I access my scanned documents? It is requiring a Password
I cannot access my scanned documents at the office or at home. I updated my Docuware, placed the app onto my desktop, but do not see the Docuware icon at the top of my google chrome bar. Please advise!
Bob Gintoft - robertg@ogdenre.com1 votePlease contact DocuWare Support or your Authorized DocuWare partner to receive help regarding this topic. They will assist you to solve your problems
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Fix the editing issue for people trying to work from home
Getting tired of having issues working from home. When I try to edit a document, it asks me to install the app that I have already. This happens often for us. Fix it instead of us having to connect to online support. If I look in "Services" DW is running.
1 voteHello,
Please contact DocuWare support regarding this issue. They will be able to help you with the editing issue.
Best regards
DocuWare Product Management -
create a way that allows you to zoom in when viewing images before upload.
create a way that allows you to zoom in when viewing images before upload.
2 votesThis is already possible for Docuware Scan within Desktop Apps.
If there are additional information why the existing implementation is not sufficient, the request will be re-evaluated again -
1 vote
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Page Down
Allow users to use the Page Up and Page Down keys within a document.
2 votes -
dwcontrol file - control order of clipping for multiple file imports in same dwcontrol file
It will be very helpful to be able to control or set the order that files are clipped together when importing multiple files using dwcontrol. Like when an expense report and receipts are brought in all at once, the expense report should be the first document in the stack.
3 votesThanks for your idea. This is a know bug in dwcontrol. The bug has already been fixed. A hotfix will be released soon.
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How do you delete duplicate invoices due to importing issues linking different invoices to information stored?.
How do you delete duplicate invoices due to importing issues linking different invoices to invoice information stored.
1 voteThere are different solutions to solve this.
This depends highly on the specific process in your company. Please contact your DocuWare Partner for advice specific to your process. -
color QR CODES
USE COLORED QR CODES WHEN SCANNING AND SORTING MASS SCAN JOBS
1 voteQR codes in general are specified as black and white only. Due to the error handling inside the QR specification they can mostly also recognized if parts of the QR code are colored. If this is not working with your documents you maybe have to change your scan settings to have a proper contrast between the white space and the colored dots. See https://en.wikipedia.org/wiki/QR_code for more information.
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Index enhancement in Docuware Import
Now, since you have database connections available to Desktop Apps (for cloud only in 6.10, but can be expanded to on-premise), the Index Enhancement feature can be returned to Import Jobs - same way it was available in old Active Import.
1 voteThank you for your idea. Unfortunately, due to several factors we are currently not able to plan this idea for a future version. There will be a different option for achieving this in the future.
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DocuWare Scanner needs threshold adjustment for Skip Blank Pages
The scanner driver has an adjustment for the threshold of the Skip Blank Page setting. The Web Scan scanner interface does not. If you want to use the threshold you must open the scan dialog each time. It would be handy if the threshold setting could be part of the scan configuration.
1 voteWe want to keep this simple to work with. If you experience problems with ths, it would be great to see the wrongly deleted pages, then we adjust this behavior.
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Add the "Connect To Toshiba v2" in Docuware Cloud
Is an excellent module for our customers when they want to scan your documents; quickly and accurately.
2 votesWe will be discontinuing the DocuWare modules for connecting multifunction devices, including Connect to Ricoh, Connect to Toshiba, Connect to Sharp, Connect to Oki, Connect to Kyocera and Connect to XEROX. These will only be available up to DocuWare Version 7.2. In all subsequent versions (from DocuWare Version 7.3 or 2020 onwards) these modules will no longer be included.
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Auto clip reports through Docuware Printer
My customer has a report that prints out as 15 separate documents. They would like to have it auto stapled or clipped before storing into a cabinet.
1 voteThanks for your idea. Printing ONE print job is automatically creating ONE document unless specified differently.
Or are these different print jobs?
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Add Pages
When I scan 47 pages I then split the documents according to the way the need to be done. Once I have split the documents accordingly I might need to add a page but the +add pages is grayed out so I can't add pages. Shouldn't matter how you scanned the original document should be able to add pages to any split document. I was able to do this before the new upgrade of docuware. Thanks
1 voteThis seems to be a individual problem. PLease open a support ticket.
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Smart Connect over RDP and Citrix
Currently using Smart Connect locally to capture data through RDP or Citrix is not supported. It would be a great help if at least the OCR technology was supported for it. I ran into an issue today where Smart Connect would not read text out of text boxes within Windows applications, including the admin tool login screen for example. Some customers use certain applications through RDP or citrix and would rather run desktop locally since sharing the DocuWare Printer driver isn't supported through citrix and import folders would have to be on the citrix server as well, or they would…
1 voteThe technology used for Smart Connect is not working with RDP or Citrix. Only local displayed windows can be used.
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Drag and Drop from Outlook to DocuWAre
The ability to drag and drop emails directly into DocuWare would help simplify storing of emails.
1 voteThis is not posssible due to restrictions from Outlook. It is not possible to drag emails from Outlook to most other applications. Browsers are not supported.
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Import tool on server
The old import tool on the server worked better than the newer version. With new import there seems to be more spam on the server level, and you have to scroll up and down to see what has stopped. Would like import tool on the server level to be "snazzier" for importing jobs on the server level, just like the older version.
2 votesActive Import was never meant to be a server application.The new Import is running well as service on a server. Importing should work fine also in unattended mode.
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Add ability to configure number of concurrent documents imported via Desktop Import.
In version 6.7 the number of documents to be processed simultaneously can only be set to 5 or unlimited. This is the "<add key="HotfolderSchedulingStrategy" value="Unlimited"/>" setting in the DocuWare.DesktopService.exe.config file.
I propose that this be changed to allow for a number of be utilized, providing better control of performance.
3 votesWe will change this to a dynamic behavior according to the perfromance of the PC.
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"Unspecified Error" Pop-Up Should Automatically Stop Scanning
An error that frequently occurs with DW while scanning pops up a dialogue box that reads: "An unspecified error has occurred. Please refer to the logging for further details." The dangerous part about this error is that pages will still be going through the scanner normally; yet they will not actually be scanned into DW after the error message pop-up. This results in me having to manually stop the scanning process, find where DW left off in the document, and restart the process from there. The risk of losing multiple pages of a document would be eliminated if scanning was…
1 vote -
Correct page formatting when printing a web page through DW Printer
When trying to print a web page to DW Printer through a web browser, we get different results depending on the browser that was used to print from.
Attaching a word document with screenshots illustrating the results of a DW Print job printed through Internet Explorer (where the text was garbled) and Fire Fox (where the text appeared normally). We were advised that the rendering is done by the browser, and not the DW Printer.
Can the print results be more consistent, regardless of the browser that is rendering?
1 voteDocuWare Printer PS solved this.
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