Desktop Apps (English)
Please post all ideas that concern DocuWare Desktop Apps (Connect to Outlook, Scan, Import, Printer, Smart Connect, Windows Explorer Client) in this forum.
33 results found
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DocuWare Import Service Needs Error Notification Capability
The DocuWare Import Service desperately needs some kind of email notification to alert administrators when documents are not going into the system. I have been having an issue lately (I am working with support on this) where documents coming in through the import service are erroring out with a 401 error. I have no way to know this is happening without manually checking the import history or my users telling me there is something missing. Admins need some way to know there are issues so they can be resolved in a timely manner. Unresolved issues lead to users losing confidence…
19 votesThank you for your idea. We added it to our collection of ideas and features and will further investigate it. We currently cannot say exactly when this idea will be implemented. As soon as we have more information we will update its status.
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Connect to Outlook: Process Downloaded Attachments through an Import Configuration
Often "standardised" documents are received in an email inbox. currently there is no seamless method to run these documents through a pre-configured import configuration to identify, split and autoindex the document. Currently Emails, Attachments and/or Emails+Attachments can only be stored in a Tray or Cabinet, thus missing the processing advantage.
20 votesHello,
thank you very much for your input. We are going to discuss and evaluate this idea.Right now – even if it is not seamless – you can already use the DocuWare Import functionality if you drag and drop Attachments/E-Mails to an Import folder or use the “Store As” function from Outlook.
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Add an "Attach from DocuWare" button to the Outlook Ribbon
In Connect to Outlook, there is no way to search for a document when replying to an e-mail. For example: If I receive an e-mail from a customer requesting a copy of their contract. I click “reply” to this e-mail but the only way to attach the contract is to have a Windows Explorer search tree establish. However, using the Windows Explorer tree view is dependent on me knowing exactly where the contract is located in the folder structure, or which version of the contract is the correct one.
If I don’t know exactly where to find it in the…
9 votes -
Connect 2 Outlook - Ability to open search in Outlook client instead of Outlook
When using a search in Connect 2 Outlook, the list is opened in Outlook. If many results are shown, and the customer wants a better overview it could be nice to be able to open the search directly in the DocuWare Client so you have the viewer ability and a better overview.
8 votesThank you for your idea. We added it to our collection of ideas and features and will further investigate it. We currently cannot say exactly when this idea will be implemented. As soon as we have more information we will update its status.
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Automatically update the Desktop Apps
I have many users that don't always notice when they have pending Desktop Apps updates and end up putting in support tickets for issues the update would resolve. Can you provide an option at least for the updates to install automatically?
35 votesThank you for your idea. We added it to our collection of ideas and features and will further investigate it. We currently cannot say exactly when this idea will be implemented. As soon as we have more information we will update its status.
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Import jobs keep going or autorestart after failure
Whenever an import job fails for whatever reason, that job stops importing altogether and you have to manually go in there and restart the failed job. This is not ideal as I am not always able to connect with the customer right away to restart the jobs, so there might be a time period where users are not getting any documents imported. It would be great if the import job didn't stop when it failed and maybe somehow could send an email notification to the admin but still kept going. Or autorestart after a certain period, whatever makes the most…
30 votes -
Failed Import Jobs to Document Tray - Nonsense!
In DocuWare 6.8 when I use the IMPORT component of Desktop Apps to run an 1000+ file import from a specified source directory, I don't have to worry if the entire job fails because they go to a subdirectory within my source directory named "Failed" by default. Therefore, it is easy to rerun that job. However, in DocuWare 6.9, failed job files by default go to a document tray. The absolute worst place to manage 1000s of files. WHY! Please either make it so you can select a document tray as a source for the import job, or bring back…
11 votes -
AND and OR operators on Smart Connect static fields
Is it possible to have AND and OR operators on Smart Connect if we have a field that can change dynamicaly depending on static read field?
Thnx
3 votes -
allow the SmartConnect button to be bound to an anchor
The readout areas can be bound to an anchor, but the SmartConnect button itself can't so I have various SmartConnect configurations for a browser-based application in which the button will wander around a bit depending upon which browser the user is using, their screen resolution, and their zoom settings to the point where SmartConnect is actually unusable in a number of situations because the button is obscuring other things.
11 votesThank you for your idea. We added it to our collection of ideas and features and will further investigate it. We currently cannot say exactly when this idea will be implemented. As soon as we have more information we will update its status.
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schedule import jobs
Allow us to schedule DocuWare Import jobs. I have customers who need import across a VPN only at night. Previously they were using the scheduling features of Active Import to do this, but DW Import does not have this feature.
21 votes -
Implement an import jobs failure notification feature
Sometimes import jobs fail, particularly in a server environment where there is no way of knowing that they aren't running properly without hearing from a customer or explicitly checking on the jobs. Therefore, there might be times where documents aren't being imported for a much longer time than we would otherwise know. If there was some sort of notification that can be sent to an assigned email whenever an import job fails, it'd make it much more efficient with regards to troubleshooting that issue much nearer to the initial time of failure as opposed to down the line.
58 votes -
Allow multiple attachements in an E-Mail to be stored as seperate documents
When storing an E-Mail using CONNECT to Outlook, if the E-Mail has multiple attachments each attachment should be able to be stored as a separate document with a specific document type. Connect to outlook does not allow for this.
7 votes -
Allow customisation of Smart Connect button icon design
Allow customisation of Smart Connect button icon design (maybe ability to upload your own .png file?) so that the button matches the same look/feel/style as the 3rd party applications it is interfacing with.
This is key point from senior decision makers within orgs who sign off DocuWare orders, and it also ensures the Smart Connect feature looks as seamless and powerful as the actual user functionality which Smart Connect brings :)6 votes -
Split filename during import
A very handy feature to have would be able to split a filename into different index fields during import.
This feature already exists when reading content off a page as the "Cut out text" feature so I suggest adding when selecting the filename. I've run across import projects where there's a very structured file name (i.e. index1index2index3.PDF) and have the ability to split the filename into index fields would be very useful.
30 votes -
Using Connect to Outlook auto populate index fields from attachments
When a user has Connect to Outlook and they go to store an email with an attachment, it would be nice if the user could open the attachment and auto-populate the index fields with matching fields from the attachment.
4 votes -
Process incoming documents from Connect To Mail with DocuWare Import
Our customer want split attached documents from e-mails automatically, they are testing both Connect To Mail and DocuWare Import, however, there is no way to process incoming documents from Connect To Mail with DocuWare Import.
As I see, a natural way to perform this is adding Document Trays like sources of an Import Configuration, another way is enabling DocuWare Import Configurations into Connect To Mail storing options.
Would be great have not to wait for next versión for this improvement, a hotfix would be great.
21 votes -
Expand functionality in Import module
Please take the current (vs.6.7) "Cut Out Text" and "Replace Text" functionalities that are in zone and barcode reads and add them to "Dynamic" entries.
When importing documents from competitors systems such as ECopy, the file name often includes the indices separated by underscores (_). The "Dynamic Entry" option set to "File Name" combined with "Cut Out Text" function would allow these file names to be parsed correctly into the multiple DocuWare index fields.2 votes -
Allow to search across cabinets with Smart Connect
At the moment smart search is restricted to search in a single cabinet. Being the cabinet you select when you configure smart search. For us it would be great to press the Docuware button and to be able to search across multiple cabinets.
14 votes -
Connect to Outlook: Able to Attach a Document from a Quick Search to an Email Reply
Situation: You have an email from which you need to reply to and attach a Document From DocuWare.
Suggestion: Rather than having to either download it or send it as a new document via the Quick Search, you should be able to pick the document and attach it directly to a specific email as an attachment. It would make it more efficient for people who use C2O and Outlook exclusively.
8 votes -
More search options with Connect to Outlook
We would like to see more search options in Connect to Outlook. Currently I have to tie the search to either a fixed value or a field in the email. We should be able to create a search dialog or use an existing search dialog to search Docuware right from Outlook so the user can search in Outlook, the same way they search in DW.
2 votes
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