DocuWare 7.1 introduces a breaking change to URL Integration that login is now only possible with encrypted URL’s. The scope of functionality with this method has also been limited to specific function such as result list, viewer, etc. Several years ago we paid DocuWare Professional Services a significant sum of money to develop a customization with URL Integration that essentially allows customer to be redirected and login to DocuWare Web client using a custom login page. This functionality was dubbed AD Login Customization to the user they simply put in their AD username and password on this custom DocuWare login page and they get authenticated into DocuWare.

This customization was delivered by DocuWare at significant cost to several customers and those customers continue to pay annual support on the customization to DocuWare to this very day. Because of this breaking design change these customers are now forced to freeze their DocuWare installations at version 7.0 and there are a number of significant updates in version 7.1 they absolutely need. The updated Smart Connect, dialog specific required field settings are just a few examples of serious issues these customers have been living without for some time and are very anxious to upgrade to make their use of the product significantly better but now they cannot.

We respect your desire to make the product more secure but particularly in cases like this where your changes are having catastrophic impact to customers who paid DocuWare for these custom solutions in the first place we think it would be far more practical to disable the functionality by default (your current 7.1 design) but also with the appropriate caveats and warnings provide an alternative to accept the security risk and turn the required functionality back on. This would seem to be the least DocuWare should do particularly when part of your organization took (and continues to take in support payments) their money to deliver these customizations.