Do not use a Client License when user is logged out of Web Client but still is still connected to DocuWare Desktop
We were told by DocuWare Support that if DocuWare Desktop has an active connection then it will not consume a license. This is a major flaw in licensing a tremendous burden on the end user. After logging out of the Web Client, end users will need to open up DocuWare Desktop > Connections > highlight activated Connections > Remove each connection in order to be officially logged out of DocuWare to not take up a client license. Then they will need to re-Connect to Desktop Apps every time they log back into DocuWare if they are going to scan, import, Smart Connect, etc.
Anonymous
shared this idea
DocuWare Desktop applications does not comsume a client license. Even if the user is storing documents directly to the system, there is no license consumed. So it is not needed to remove connections in order to be logged out.
Gerardo did already mention this in his comment.
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Anonymous
commented
Gerardo, your post is incorrect according to American DocuWare Support. We were under the same assumption you were but have been told that it is incorrect by American DocuWare Support. That is why we made the post. Where are you receiving your information regarding DocuWare Desktop not using a Client License?
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Gerardo
commented
DocuWare Desktop is not using any client license at all.
Means you can scan, print and import documents without using a CL.
Connecting DW Desktop will not block, use or require a free CL!Using a concurrent license:
After you logged out from web client the license is locked for 2 mins for other users.
The same user on the same machine with the same browser can reconnect immediately using his "old" client license.