Desktop Apps (English)
Please post all ideas that concern DocuWare Desktop Apps (Connect to Outlook, Scan, Import, Printer, Smart Connect, Windows Explorer Client) in this forum.
142 results found
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Download diganostic data to simplify troubleshooting and support process
Offer a simplified solution to gathering all debug data available on the on premise server.
Currently we need to trawl through various file structures to retrieve the various log files that could relate to an issue whenever we escalate another issue to support.
Would be nice if the Admin tool offered a way to zip up debug files and place them somewhere on the server
1 vote -
Hyperlinks on documents before being sent to DocuWare Printer should not turn to Text
When printing with DocuWare printer all hyperlinks on a document turn to text. Many customers ask that it should stay as hyperlinks.
3 votes -
DocuWare Desktop Needs To Store Information On When A Folder Configuration With An Interval Set Runs
The Document Processing Folder/Import configuration can be configured to run at a regular interval. Although, to set the time for it to run, one must run it for the first time when it is supposed to run for it to be scheduled to run. Unfortunately, DocuWare Desktop cannot record the time it last ran.
As a result, if DocuWare has to be restarted it has no way to know when to run. Therefore, since the job is active, it runs, which disrupts the schedule. SInce the Interval can be set, DocuWare Desktop should be able to honor the Interval when…
1 vote -
Provide some Error messages on the Desktop Uploading.
It's come to my attention that if you are pointing a connection to a local folder to upload into a DW instance. If the agent stops there doesn't appear to be any error messages either pop up in the app or via the windows notification pane. (the app is installed on a Server OS is this make any difference) this means as a user we have no idea as to why something has failed. it would be very useful to see a message of be able to be pointed to a log perhaps to see the messages as try and…
1 vote -
Version number displayed on the Docuware Desktop app screen
Display Desktop app version number somewhere on the screen so its a point for users to validate after an upgrade
3 votes -
Add a way to simulate a time-out in a "Wait For" activity (for demo purposes)
Add a way to simulate a time-out in a "Wait For" activity (for demo purposes) to show a customer how a "time-out" email will look.
1 vote -
Certificates not installed locally. Centralized installation
It is normal for company certificates to be installed centrally, not locally.
It is essential that DocuWare be able to use these centralized certificates, for example "RedTrust" https://redtrust.com/
It is not always possible to use a locally installed certificate.5 votes -
allow user to select a splitting character for Document Processing configuration
When trying to fill a keyword index value, we currently need to create as many areas as values that we want to read. It would be nice to draw one single area, and then specify "splitting character is a blank, or a \n, or a hyphen" or whatever.
What would be even nicer would be to select if the string split should occur before or after this character :
If my string is B123456789B123456790B123456791, splitting character would be "B", but i'd like to keep it in splitted string values.Best regards,
François Tassy
7 votes -
allow readout areas between two anchors in Document processing
It would be nice to have the possibility to draw 2 anchors, and have DW Desktop Apps spanning the area in between.
7 votes -
Know if a document is signed with a certificate
It is important that from the viewer there was an indicative mark or from the "document processing" template a field of the filing cabinet could be indicated that would take a value depending on the result of the signature.
In version 5.1, there was a mark in the viewer that indicated if a document was signed with a certificate.2 votes -
Provide dark mode for all DocuWare client applications
Especially, if dark mode is activated in Windows 10 it would be really great to be able to switch all DocuWare client applications to dark mode as well.
15 votesThank you for your idea. Right now we are focusing on other topics, so we are not
considering this idea for future releases. If the demand for this topic increases,
we might add it to future plans.
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DocuWare Cloud Desktop Apps has to support install on AWS EC2 environment.
Currently, Desktop Apps is not supported for AWS EC2 environment.
As our customers, they need to prepare a Client PC for folder monitoring. As a customer's IT policy in their company, a terminal PC that always starts cannot install on company.
They want to have a PC for that in a cloud such as AWS outside the company.2 votes -
Change Log Collector, it should collect all current log files
Currently when I open a support case with DocuWare I am always asked to add log files. I do not always remember where they are. It is troublesome to always have to navigate and select the correct log files.
The Log Collector provided by DocuWare only collects files from DocuWare Desktop Apps. Wouldn't it be possible to collect all logfiles within the last 24 hours?
Sometimes I have issues with Local Data Connector, sometimes I have problems with Auto-Index. I would like to have one way how I can provide all relevant information to DocuWare support.
It would be great…2 votes -
Implement Proxy Configuration for Desktop Apps
Currently, Desktop Apps in general and the LDC especially run into a lot of problems when connecting to DocuWare via a Proxy Server. Please implement some configuration to allow communication over a Proxy server - just settings in a config file would be enough.
10 votes -
DocuWare workflow email service can't send document with correct time stamp annotation
Time stamp is shown with local time correctly when user opens documents from DocuWare web client. However if the document is sent by Workflow email service, recipients will receive an incorrect time stamp document.
Please enhance DocuWare workflow to allow email service able to cater the time zone setting.1 vote -
Option to control email notifications generated by Directory User Synchronization
Every time the Directory User Synchronization Desktop App creates a new User it will send an email to the user, requesting the user to set a DocuWare password.
Several problems with the current behavior:
The Tool does not contain any warning that this email is sent to the user.
When using Active Directoy Single Sing On, there is no need for the user to even set this password.
When running a test and a production system, there is no way to know which system the mail is from.
The email is sent in the server operating system language, which generates…2 votes -
Replace individual characters in Barcode recognition
When defining the indexing of documents in a processing configuration it can happen that e.g. a barcode is recognized with parenthesis as in (12)3456, but it would be necessary to remove these parenthesis. Currently, it is only possible to replace the entire value and not individual characters. A little extension to replace "(" by a space, remove it, or include regex functionalities would be very useful. Similarly, this applies to reading out text fields and removing hyphens in numbers, etc.
1 vote -
basket per import job if document cannot be filed due to mandatory fields/conditions
Hello
it should be possible to set an "error basket" per import job (configuration) in the desktop app, in which documents are stored which cannot be stored in the archive due to unfilled mandatory fields or other errors.Currently, all import job use the user's default basket.
2 votes -
ip address ranges reserved for private use on cloud system.
Docuware Cloud should enable reserve ip address ranges for private use as Azure already do it.
3 votes -
I suggest that you add a search option in the Desktop apps program.
Have the ability to search in the Import jobs within Desktop Apps. We have many locations with multiple different import jobs. Trying to find the import job that you need to change takes a lot of time scrolling though them.
2 votes
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