How can we improve the DocuWare Client?

Bring back the Session Time Out Feature to DocuWare Webclient - Serious Security Issue

This is a serious security issue and almost all of our clients are complaining about not being able to automatically sign out of the system!

222 votes
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  • PEGS commented  ·   ·  Flag as inappropriate

    In addition to the security implications, with named licenses, not logging out inactive users causes problems because if a user leaves a session open and moves to another workstation or goes home he/she will be unable to connect. Also, if I am not mistaken , the Configuration menu DOES close out inactive sessions.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Calling this an "idea" that will be added to your collection of ideas is sort of an unacceptable response. You sell concurrent licenses - This is a requirement. It was available in 6.5 to 6.11 and this change was not properly highlighted in the 6.12 changes. I did not see it in any documentation. If it were, we would not have upgraded. Please escalate this issue with the urgency it requires. Thank you.

  • Joseph Kaufman commented  ·   ·  Flag as inappropriate

    Over 200 votes now -- do the users actually have a voice, or don't they? We'll be staying on 6.11 until I know we can make sure this issue is no longer an issue. Even with named licenses there are still the security implications to consider.

  • Anonymous commented  ·   ·  Flag as inappropriate

    If a user has been inactive in Docuware for 15 minutes (or whatever amount of desired timeframe), they should be automatically timed out of their license.

  • Max commented  ·   ·  Flag as inappropriate

    guys, what's wrong? Why did U decide to do so? Just bring it back

  • Bruce Randolph commented  ·   ·  Flag as inappropriate

    The more I learn about DocuWare, the less impressed I become. Session timeouts are a recognized standard security feature for virtually every web-based enterprise solution on the market. Can't help but think that DocuWare was incapable of figuring out how to make it work correctly, so rather than put in the effort to fix it, they just stripped it out of their product.

  • Marius Mitrea commented  ·   ·  Flag as inappropriate

    Last date when DocuWare provided a status update on this feature request was December 28, 2016.
    I wonder if there is a method of escalation of this issue.

  • David Blake commented  ·   ·  Flag as inappropriate

    Current implementation, the customer expressed dissatisfaction of the ability for the administrator to logout a user. The fact that IF the user correctly logs out, the account is still locked out from another computer for 3 minutes is rather painful for this customer. They use a shared desktop PC, so they move from their own PC to the scanning one. Maybe not the most efficient configuration, but that is what they are experiencing.

  • Marius Mitrea commented  ·   ·  Flag as inappropriate

    This is a major security vulnerability. DocuWare will be dropped eventually from enterprise environments failing to meet NIST guidelines. How hard is it folks? ….

  • Keenan commented  ·   ·  Flag as inappropriate

    I'd expect for users to be logged out due to inactivity as a default feature for any application with a paid licensing structure like DW. With the change in client license pricing as of 6.12, this is a glaring issue, not part of a collection of ideas.

  • esther commented  ·   ·  Flag as inappropriate

    Yes please add this feature. we used to have it in FORTIS and it came in very handy.

  • Tony Groeschl commented  ·   ·  Flag as inappropriate

    Not just for security, but for licensing as well. How many users open docuware once in the morning and then leave it open all day long? Easy to run out of license seats that way.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Docuware, a year ago you commented that you were looking into it. Do you have any updates?

  • Teresa Younts commented  ·   ·  Flag as inappropriate

    Do need this feature back. This is currently killing a deal for us. They cannot buy because this feature is not available. Could the solution include a tool where you could go into administration and manually kill a client license?

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