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Jon Neff

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  1. 6 votes

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  2. 15 votes

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  3. 31 votes

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  4. 4 votes

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  5. 4 votes

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  6. 11 votes

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    Dear Joao!

    Thank you for your idea. As we are working on a new support portal solution at the moment (release planned mid of 2017), we will also think about to solve that use case too. If you cannot wait, we may can configure a workaround for you. Please get in contact with me directly if you are interested.

    Best Regards,

    Matthias Wieland
    Sr. Director Support EMEA

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  7. 29 votes

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  8. 161 votes

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  9. 177 votes

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  10. 4 votes

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  11. 3 votes

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  12. 5 votes

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  13. 4 votes

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  14. 4 votes

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  15. 37 votes

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  16. 6 votes

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    Dear Jon!

    Thank you for your idea. We have to think about that idea carefully because for some use cases me might run into data security issues which may not allow us to show customers data of historical cases to a new partner.

    But for single instances we are able to make tickets available in the portal. Please contact the support team in order to get access.

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  17. 1 vote

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  18. 21 votes

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  19. 47 votes

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    Jon Neff commented  · 

    DW search accepts 'x' for today's date, how about 'e' for empty?

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  20. 18 votes

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